Course Language
English ‎(en)‎
Time Required
1 hour
Course Type
Online/Internet Based
Course Fee
Free of charge
Course Access
Open for enrolments

The Capability to Get Orders

Your business needs to fill its order book and come to profitable agreements with clients. To ensure this, your personnel must be capable of securing orders and sales contracts.

For that, your company must assess your clients’ needs. This entails having a detailed look at their needs and expectations, including what is most important to them and how your product will be used.

By the end of this module, you will be able to:

Identify the key processes that build your company’s capability to get orders;
Identify the symptoms of underperformance regarding each of this capability’s seven processes; and
Analyse how well your business does at taking orders from clients, responding to those orders, delivering your products or services, addressing claims as they arise, and keeping customers happy and spending money on your offering.